About the Terms of Use
These terms of use govern the use of the Apartora Management property management platform. By using the platform, you are deemed to have accepted these terms. Your consumer rights are reserved.
Definitions
- Platform: The Apartora Management property management platform
- Sağlayıcı: Apartora, the platform service provider
- Yönetim Şirketi: The professional management company using the platform
- Site Temsilcisi: Site representative authorised by the management company
- Sakin: Apartment residents (owner or tenant) in managed sites
- Abonelik: Service period and apartment-credit model included in the chosen plan
Service Scope
Apartora Management offers the following services:
- Site and apartment management (creation, editing, transfer)
- Resident management (owner/tenant records, invitations, approvals)
- Dues management, payment tracking and receipt generation
- Announcement, survey and bulk notification management
- Financial reporting and income/expense tracking
- Flexible billing with apartment-based credit model
Subscription and Payment
Billing
Subscription fees are billed monthly or annually based on the chosen plan and apartment credits. Annual payments include a discount.
Payment Methods
Payments are taken by credit or debit card through the PayTR secure payment infrastructure.
Price Changes
Price changes do not affect the current subscription period; the previous price applies until it ends.
User Obligations
- Provide accurate and up-to-date company, site and resident information
- Hold the necessary authorisations and contracts for the sites you manage
- Keep your account secure and protect your passwords
- Use the platform in accordance with the law, GDPR/KVKK and applicable regulations
- Do not abuse or manipulate the system
Operational Rules
Site Access and Authorisation
A management company may only add sites for which it holds representation authority. In case of unauthorised additions, platform access may be suspended.
Communication with Residents
Announcements, e-mails and SMS sent to residents must comply with applicable laws. Marketing communications require explicit consent.
Financial Records
Dues, income/expense and receipt records must be kept accurately and completely. Liability for audits and reporting to authorities lies with the management company.
Intellectual Property Rights
The platform, software, design and content are the intellectual property of Apartora. Users only have the right of use within the scope of the service. Reverse engineering, copying or distribution is prohibited.
Cancellation and Withdrawal
Refund Commitment
Within 30 days of each subscription payment you may request a full refund of the amount paid without giving any reason; the refund is made no later than 14 days after we receive the request. As the platform is used within your commercial activity, the consumer right of withdrawal does not apply; your statutory rights for purchases made as a consumer are reserved.
Subscription Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period and the subscription does not renew on its own. After the 30-day refund period, no refund is provided for the remaining period.
Data After Cancellation
Your data is not deleted when the subscription ends; your access returns when you subscribe again. If you request deletion of your account and data, your data is deleted subject to statutory retention obligations.
Limitation of Liability
The platform is offered as a software service. Apartora is not responsible for the management company's relationships with residents or site owners. Maximum liability for platform outages is limited to the subscription fee for that period.
Important: Apartora Management is a management tool for property management companies. Contracts with residents, collections and legal processes are the responsibility of your company.
Dispute Resolution
Disputes arising from this agreement shall first be sought to be resolved amicably. If a settlement cannot be reached, the laws of the Republic of Turkey apply. The competent courts are Bursa Courts and Bursa Enforcement Offices. Your right to apply to consumer arbitration committees is reserved.
Contact
For questions about the terms of use: Visit our contact page