About this Privacy Policy
This privacy policy explains how the personal data of companies, site representatives and residents using the Apartora Management property management platform is collected, used and protected. We act as a data controller under the GDPR / KVKK (Law No. 6698 on the Protection of Personal Data).
Data Collected
To provide our services, we collect data in the following categories:
Management Company Data
- Company name and trade information
- Tax number and tax office
- Company contact information (phone, e-mail)
- Company address (province, district, neighbourhood, full address)
- Employee count category
User and Resident Data
- First name, last name and contact details
- E-mail address (for sign-in and notifications)
- Phone number (optional)
- Role on the platform (manager, site representative, resident)
- Transaction and activity history on the platform
Operational Data
- Information of managed sites
- Apartment records and resident assignments
- Dues records, payment history and receipts
- Announcements, surveys and resident feedback
Purposes of Data Usage
We use the collected data for the following purposes:
- Performing site, apartment and resident management
- Dues collection, tracking and reporting
- Announcement, notification and bulk communication services
- Financial reporting and performance analysis
- Legal compliance and audit requirements
- Technical support and customer service
Data Sharing
We may share your data in the following cases:
- With the residents and site representatives of the sites you manage (within authorisation)
- With competent public authorities (where legally required)
- Pursuant to court order or legal process
- With third parties subject to your explicit consent
Note: We do not share your data with third parties for advertising or marketing purposes.
Data Security
We apply industry-standard measures to protect your data:
- Secure data transmission with SSL/TLS encryption
- Encrypted data storage in the database
- Role-based access control and hierarchy
- Regular backups and disaster recovery
- Security auditing and detailed log records
Cookies and Tracking
Our platform uses cookies:
- Required cookies for session management
- Remembering user preferences
- Platform usage analytics
User Rights
Under GDPR / KVKK you have the following rights:
- Request access to your data
- Request correction of incorrect data
- Request deletion of your data
- Object to data processing
- Receive your data in a portable format
To exercise these rights: contact us through our contact page
Data Retention Periods
We retain your data in accordance with legal obligations and business needs:
- Account information: As long as the account is active + 5 years
- Dues and financial records: 10 years (per Turkish Commercial Code and Tax Procedure Law)
- Announcement and communication records: 3 years
- System logs: 1 year
Contact and Data Controller
For questions about our privacy policy or to exercise your rights under GDPR / KVKK, you can reach us through the following channels: Visit our contact page
Data Controller
Your applications under GDPR / KVKK will be answered within 30 days at the latest.