Introduction
These terms of service govern the use of the Apartora Sites apartment and building management platform. You approve the terms when registering and again with every paid purchase.
1. Definitions
- Platform: Platform: Apartora Sites web and mobile application
- Sağlayıcı: Provider: Apartora software services
- Yönetici: Manager: Site/building manager user
- Sakin: Resident: Site/building resident user
- Abonelik: Subscription: Monthly or yearly payment plan
2. Service Scope
Apartora Sites offers the following services:
- Dues management and tracking
- Announcement system
- Resident profile management
- Financial reporting
- Communication tools
- Document management
3. Subscription and Payment
Billing
Subscription fees are billed monthly or annually based on the selected plan.
Payment Methods
Payment can be made by credit card. Payments are securely processed through PayTR infrastructure.
Price Changes
Price changes will not affect the current subscription period.
4. User Obligations
- Provide accurate and up-to-date information
- Maintain account security
- Use in compliance with laws
- Not abuse the system
- Be respectful to other users
5. Intellectual Property
All rights to the platform and its content belong to Apartora. Users may only use the platform for permitted purposes.
6. Withdrawal, Termination and Refunds
Right of Withdrawal
You may withdraw from the contract within 14 days of the day the payment is confirmed, i.e. the contract is concluded, without giving any reason and without penalty (Law No. 6502 art. 48, Distance Contracts Regulation art. 9). The service starting immediately does not remove this right. You can give notice of withdrawal from the Subscription page in the management panel or by writing to our support e-mail address; the full amount paid is refunded no later than 14 days after we receive your notice.
Ending the Subscription
The subscription does not renew on its own and no automatic card charge is made; no new fee is charged unless you pay at the end of the period. You can cancel the subscription from the panel so that it ends at the end of the period; your access continues until then. You may also terminate a yearly subscription at any time, without giving a reason, effective immediately (Subscription Contracts Regulation art. 22/1). You may terminate a monthly subscription during the period if the contract terms are changed or there is a valid reason preventing you from using the service (art. 22/2). Your termination notice is carried out within 7 days at the latest and you are notified of the end by e-mail.
Refunds
In addition to your statutory right of withdrawal, we refund the full amount paid for requests made within 30 days of the payment date without asking for a reason. After this period, when a yearly subscription or a monthly subscription ended for a valid reason is terminated, the portion of the amount paid corresponding to the remaining period is refunded within 15 days of the termination date without any deduction. Refunds are made to the card used for payment.
7. Liability Limits
Apartora cannot be held liable for service interruptions, data loss, or indirect damages. Maximum liability is limited to the subscription fee paid in the last 12 months.
8. Dispute Resolution
The laws of the Republic of Türkiye apply to disputes arising from this agreement. Within the monetary limits announced each year by the Ministry of Trade you may apply to the consumer arbitration committee where you reside or where you made the transaction; for disputes above these limits you may apply to the consumer court after first applying to a mediator.
9. Contact
For questions about terms of service, use our contact form