About Terms of Service
These terms of service govern the use of the Apartora Security management platform. By using the platform, you accept these terms. Your consumer rights are reserved.
Definitions
- Platform: Apartora Security security management platform
- Sağlayıcı: Apartora as the platform service provider
- Güvenlik Şirketi: Private security company using the platform
- Personel: Security personnel employed by the security company
- Müşteri: Customer/facility receiving security services
- Abonelik: Service period under the selected package
Service Scope
Apartora Security provides the following services:
- Patrol tracking with QR-coded checkpoints
- Personnel shift planning and tracking
- Checkpoint definition and management
- Incident recording and reporting system
- Mobile application for field personnel
- Performance analysis and reporting
Subscription and Payment
Billing
Subscription fees are billed monthly or annually based on the selected package and number of personnel. Discounts apply for annual payments.
Payment Methods
Payments are taken by credit or debit card through the PayTR secure payment infrastructure.
Price Changes
Price changes do not affect the current subscription period; the old price remains valid until it ends.
User Obligations
- Provide accurate and up-to-date company/personnel information
- Hold a valid private security license
- Maintain account security and protect passwords
- Use the platform in compliance with laws
- Not abuse or manipulate the system
Operational Rules
Location Tracking
Location data is collected from personnel devices for patrol tracking. Personnel consent to location sharing by installing the mobile app.
Checkpoints
Physical security of QR-coded checkpoints is the user's responsibility. Support should be requested for replacing damaged codes.
Incident Reporting
Incidents must be reported truthfully and accurately. The user is responsible for false or misleading reports.
Intellectual Property Rights
The platform, software, design and content are the intellectual property of Apartora. Users only have the right to use within the scope of service. Reverse engineering, copying or distribution is prohibited.
Cancellation and Withdrawal
Refund Commitment
Within 30 days of each subscription payment you may request a full refund of the amount paid without giving any reason; the refund is made no later than 14 days after we receive the request. As the platform is used within your commercial activity, the consumer right of withdrawal does not apply; your statutory rights for purchases made as a consumer are reserved.
Subscription Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period and the subscription does not renew on its own. After the 30-day refund period, no refund is provided for the remaining period.
Data After Cancellation
Your data is not deleted when the subscription ends; your access returns when you subscribe again. If you request deletion of your account and data, your data is deleted subject to statutory retention obligations.
Limitation of Liability
The platform is provided as a software service. Apartora is not responsible for the quality or outcomes of physical security services. Maximum liability for platform outages is limited to that period's subscription fee.
Important: Apartora Security is a management tool for security companies. Prevention of security incidents or their outcomes is your company's responsibility.
Dispute Resolution
Disputes arising from this agreement will first be sought through reconciliation. In cases where reconciliation cannot be reached, Laws of the Republic of Turkey apply. Bursa Courts and Bursa Enforcement Offices have jurisdiction. Your right to apply to consumer arbitration committees is reserved.
Contact
For questions about terms of service: Visit our contact page