About Privacy Policy
This privacy policy explains how personal data of cleaning companies, personnel and clients using the Apartora Clean management platform is collected, used and protected. We act as data controller under applicable data protection laws.
Data Collection
We collect data in the following categories to provide our services:
Cleaning Company Data
- Company name and commercial information
- Tax number and tax office
- Contact information (address, phone, email)
- Insurance policy information
Cleaning Personnel Data
- Name, surname and identity information
- National ID number
- Contact information
- Health certificates and documents
- Shift history and working hours
Operational Data
- Task records and completion times
- Quality control reports and photos
- Material usage records
- Client feedback
Data Usage Purposes
We use collected data for the following purposes:
- Cleaning task management and tracking
- Quality control and audit processes
- Shift planning and personnel management
- Performance analysis and improvement
- Legal compliance and audit requirements
- Technical support and customer service
Cleaning Operational Data
We process additional data within the scope of cleaning operations.
Important: Quality control photos only cover cleaning areas. No photos of personal belongings or private areas are taken.
- Task completion verification
- Quality control photographs
- Material consumption and stock tracking
Data Sharing
We may share your data in the following situations:
- With your service clients (quality reports and task status)
- With authorized public authorities (when legally required)
- By court order or legal process
- With third parties with your explicit consent
Note: We do not share your data with third parties for advertising or marketing purposes.
Data Security
We implement industry-standard measures to protect your data:
- Secure data transmission with SSL/TLS encryption
- Encrypted data storage in database
- Role-based access control
- Regular backup and disaster recovery
- Security auditing and log recording
Cookies and Tracking
Cookies are used on our platform:
- Essential cookies for session management
- Remembering user preferences
- Platform usage analysis
User Rights
You have the following rights under data protection laws:
- Request access to your data
- Request correction of incorrect data
- Request deletion of data
- Object to data processing
- Receive your data in portable format
To exercise these rights: contact us through our contact page
Data Retention Periods
We retain your data in accordance with legal obligations and business requirements:
- Account information: As long as account is active + 5 years
- Task records: 2 years
- Quality control reports: 3 years
- System logs: 1 year
Contact and Data Controller
For questions about our privacy policy or to exercise your rights, you can contact us through the following channels: Visit our contact page
Data Controller
Your applications will be responded to within 30 days at the latest.